Terms of Service Agreement.

By creating an account, ordering, activating, or utilizing any services provided by LunxCloud (including our website, client portal, APIs, server instances, and hosting clusters), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service along with our Cancellation & Refund Policy and Acceptable Use Policy.

If you are entering into this Agreement on behalf of a company or other legal entity, you represent and warrant that you hold full authority to bind that entity. If you do not agree with any part of these terms, you must discontinue using our services immediately.

LunxCloud provides high-performance KVM-based Virtual Private Servers (VPS), Managed Cloud Hosting, Shared NVMe Web Hosting, Dedicated Bare Metal Servers, LiteSpeed acceleration, and Domain Registration solutions.

• ✓ Hardware Specifications: Server resources (vCPU, RAM, NVMe Gen4 Storage, and Port Speeds) are provisioned precisely as specified at the time of your order.
• ✓ Service Evolution: LunxCloud reserves the right to enhance, upgrade, or modify network paths, hypervisors, and software components to ensure continued cybersecurity, performance, and hardware stability, providing advance notice for any critical maintenance windows.
• ✓ Unmanaged vs. Managed Support: Standard VPS services are delivered unmanaged with full root/SSH access. Managed services include operating system level hardening, core service monitoring, and web stack optimization by our 24/7 NOC engineers.

To prevent financial fraud, unauthorized payment disputes, chargebacks, and malicious server exploitation (such as malware dissemination or botnet deployment), LunxCloud maintains strict automated and manual fraud prevention protocols:

• ✓ Valid Contact Credentials: Customers agree to provide truthful, accurate, and current contact information (Full Legal Name, Email Address, Valid Mobile Number, and Billing Address).
• ✓ KYC Verification: Prior to order provisioning or upon automated fraud scoring alerts, you agree to submit valid government-issued photo identification (such as Aadhaar Card, Passport, Voter ID, or PAN) or business verification documents upon request.
• ✓ Verification Refusal: We reserve the full right to suspend, delay activation, or immediately terminate without refund any account where fraudulent credentials, proxy VPN registrations, or stolen payment details are detected.

As a LunxCloud customer, you are strictly responsible for the operation and security of your account and infrastructure:

• ✓ Credential Confidentiality: You must maintain strong passwords, keep SSH keys confidential, and enable Two-Factor Authentication (2FA) on your client billing portal.
• ✓ Account Liability: You are fully responsible for all activities, data transmissions, and charges originating from your assigned IP addresses and login credentials.
• ✓ Web Application Patching: Customers are responsible for securing and updating their content management systems (WordPress, plugins, scripts, themes, and databases) against publicly known vulnerabilities.

All LunxCloud hosting and cloud plans are billed strictly in advance based on the billing term selected (Monthly, Semi-Annual, Annual, or Triennial):

• ✓ Payment Gateways: Invoices can be paid securely via UPI (Google Pay, PhonePe, Paytm), RuPay, Visa, Mastercard, Net Banking, and Razorpay.
• ✓ Invoice Notices: Renewal invoices are generated 14 days before the due date. Reminders are dispatched to your registered email at 7 days, 3 days, and on the due date.
• ✓ Grace Period & Suspension: Invoices unpaid by the due date may result in automated service suspension after a 3-day grace period. Accounts overdue by more than 14 days are subject to automated data purge.
• ✓ Transparent Pricing: All advertised rates are clear flat rates with zero hidden transaction levies or surprise checkout fees.

LunxCloud provides a transparent, no-questions-asked 7-Day Money-Back Guarantee on all initial Web Hosting, WordPress Hosting, Cloud Slices, and Reseller Hosting tiers.

Due to immediate upstream vendor costs and hardware allocations, Domain Registrations, Dedicated Servers, AMD EPYC VPS instances, SSL certificates, and Addon Software Licenses are strictly non-refundable. For complete eligibility criteria, exclusions, and payout timelines, please review our full Cancellation & Refund Policy →.

LunxCloud guarantees a monthly uptime of 99.99% for cloud compute nodes, hypervisor power feeds, and datacenter routing infrastructure. Downtime is defined as consecutive verified packet loss or total node inaccessibility from multiple external Tier-1 monitoring vantage points.

*Exclusions: Scheduled maintenance windows notified in advance, DDoS attacks exceeding plan tier mitigation limits, customer script/code errors, or upstream Internet service provider routing outages.

Any violation of this section constitutes grounds for immediate account termination without prior notice and without refund:

• ✕ Spam & Bulk Mail Abuse: Unsolicited commercial bulk email (SPAM), mail bombing, email harvesting, open relay operation, or running unauthorized email marketing nodes is strictly prohibited.
• ✕ Cyberattacks & Network Abuse: Launching, participating in, or acting as a target for Distributed Denial of Service (DDoS) attacks, IP spoofing, packet flooding, network port scanning, brute-force cracking, or exploit testing.
• ✕ Cryptocurrency Mining: Mining cryptocurrencies (Bitcoin, Monero, Chia, etc.) on shared or standard VPS CPU cores causes hypervisor thread exhaustion and is completely forbidden.
• ✕ Malware & Phishing: Distributing trojans, ransomware, phishing mirrors, keyloggers, botnet command-and-control (C2) servers, or pirated/cracked intellectual property.
• ✕ Illegal & Immoral Content: Hosting child exploitation material, terrorist propaganda, defamation, or content that violates Indian law or international treaties.

Except as explicitly provided under our 99.99% Uptime SLA, LunxCloud services are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express or implied.

In no event shall LunxCloud, its founders, datacenter partners, or employees be liable for any indirect, incidental, special, consequential, or punitive damages (including loss of profits, lost revenue, commercial interruption, or loss of customer data) arising from or relating to server downtime or technical issues.

LunxCloud's total aggregate liability for all claims arising under this Agreement shall not exceed the total amount actually paid by you for the specific affected service during the three (3) months immediately preceding the event giving rise to the claim.

• ✓ Customer Cancellation: You may cancel your subscription at any time by submitting a request to our billing and support desk at contact.php.
• ✓ Customer Backup Responsibility: While LunxCloud operates automated snapshot and DR systems for cluster-level disaster recovery, customers maintain primary legal and practical responsibility for retaining local offsite backups of their websites, databases, and emails prior to cancellation.
• ✓ Data Deletion: Upon processing an immediate cancellation or upon 14 days of invoice abandonment, all virtual disks, MySQL databases, and mailboxes are permanently destroyed from our production storage arrays and cannot be recovered.

This Agreement, its interpretation, and any disputes arising out of or in connection with it shall be governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict of laws principles.

In the event of any dispute, claim, or controversy between the parties, the parties agree to first seek an amicable resolution by escalating the matter to LunxCloud Executive Management via contact.php. If an amicable settlement cannot be reached within thirty (30) days, the dispute shall be subject to the exclusive jurisdiction of the competent courts in Noida / Uttar Pradesh, India.